Digital Frustrations

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I've gotten used to buying something electronically and having it available immediately. It's the defacto way to get small pieces of software these days, tools that do this or that. Last night, I desperately needed a tool from that would recover a dead powerpoint document for a client. I purchased it online and it shunted me to a site called to do the purchase, which I did. Fullfillment was supposed to come through an email. It's been about 12 hours and no email.

Am I being too hypersensitive? Expectations too high? I mean, their site did say "within 5 or 10 minutes, 24 X7", but is this too much to expect, even these days?

Anyway, my clients powerpoint file is languishing without it and I had to email digibuy's support for answers. I don't expect THAT answer any sooner...

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This page contains a single entry by published on April 3, 2004 8:13 AM.

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